To request deletion of your Penny account or stored data, email privacy@mypenny.ai. State whether you want to delete the whole account or need help with particular data. Use the email address associated with your account so the request can be identified.
Before requesting deletion:
- Download anything you want to keep from Settings → Privacy.
- Check Settings → Billing if you have a paid subscription, and review its status.
- Decide whether account deletion is what you need. Disconnecting one app can stop that app's future access while keeping your Penny memory.
Account deletion permanently removes stored memory and associated account content. It is different from putting an individual note in Trash. Do not expect the note recovery window to restore a deleted account.
Content-free accountability records are retained so the record of service access is not erased with the account. Deletion also does not remove copies you have already exported or information an AI provider has already received in a conversation.
The Privacy page gives the current deletion contact and policy. If your aim is to stop renewal while keeping memory, use the billing cancellation process instead of requesting account deletion.